In our recent webinar with CSP, Winning the Trip with In‑Store Tech, PAR Retail’s David Kuwada and Craig Jensen of Sapp Brothers explore how convenience and travel center operators are using in‑store technology to drive trips, improve efficiency, and enhance the customer experience. The discussion features insights with a focus on practical, real‑world applications of modern retail tech.
The speakers cover key trends shaping in‑store transformation—including self‑checkout, loyalty, digital engagement, retail media, and AI‑driven analytics—along with the operational realities that influence adoption. They share lessons from Sapp Brothers’ self‑checkout rollout, discuss how to balance speed and personalization without alienating customers, and highlight scalable, modular approaches that support small teams. The conversation also examines how in‑store tech can reinforce local identity, unlock new revenue through retail media, and help retailers prepare for what’s next in an increasingly digital store environment.
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